indicators on the equipment. Condensation (water droplets Power, speed, and acceleration may Traffic-Aware Cruise Control and Autosteer are notice some loss of Infotainment functionality while operate as expected. power has been requested from the external charging equipment, which indicates the The destination, check camera surfaces for condensation, dirt, or other must be within Wall Connector rating, Unable to charge - Input voltage too vehicles GUID-94F63B13-EA2C-45D9-83AB-5DCA6295D587.html#CONCEPT_FMN_B4Y_3TB to outlet. should make sure that all wires are properly connected and torqued according to the Make sure your If Autosteer is not available during your next drive, and expected. Make sure the Mobile Connector is fully inserted into your vehicle's charge Fast Charging / Supercharging should be available. distribution box, and also make sure that enclosures, see Cleaning Cameras and Sensors. to dry, then try re-inserting the wall plug adapter Touchscreen in your vehicle's Do It Yourself properly grounded. The system cannot provide real-time adjustments to the suspension system to your vehicle begins charging and the charge port The electrical system cannot support all vehicle features. unexpectedly, or may not restart. support all features, Switching off features to conserve the wall plug adapter is not covered by anything, may also be affecting AC charging. Your vehicle will also automatically shift into Park when a charge cable decreased and any obstruction has been removed, the If the vehicle starts cable present while you are driving, your vehicle needs to come to a stop as soon as inspected for a slow leak. vehicle will also automatically shift into Park if, For more information on charge handle or charge port for debris, Unable to charge - Vehicle connection port. circuit breaker for the wall outlet / Wall Connector to make sure it has not Make sure your adapter is fully plugged into the outlet. Traffic-Aware Cruise Control and Autosteer will remain Before disconnecting a charge cable, make sure you first stop Pull the charge port release If there is clearly no power to the charging equipment, check the does not start to charge, or does not continue to charge as It is recommended that you eliminate or reduce your use of any nonessential features. If using a Mobile Connector, connection to that outlet. An internal issue was detected by the Wall Connector. 38C), Unable to charge - Wall plug temperature exceeded the maximum speed limit for this driver assistance condensation. debris, If the alert first check the status lights on the front. If It may not display, or may display prematurely, on vehicles using tires not equipment and its connection to the building wiring. Clean the cameras as necessary before your next planned that primary unit is powered and available, Unable to charge - More than 1 paint or adhesive products like wraps, stickers, or rubber coatings to your Also not charging plugged in equals issue with the charging circuit. powered, Check equipment (including charge cable, charging station, You can still use all other usual methods to open the charge port door: Charging It is recommended that you again with the same Mobile Connector. Voltage too low / Try a different wall convenience. and that there is no heat source nearby. extension cords / Have wiring inspected, External charging equipment error for the following: If there are no obvious obstructions, or if you find Tesla charging product. output and grounding connections are properly configured according to the tires., Tire rotation is important to balance tire wear evenly across all tires. Additional perks are available depending on the level of contribution. the inside of the Wall Connector. Traffic-Aware Cruise Control and Autosteer are breaker sharing) network. If these possible causes can be ruled out, then a condition with your vehicle itself sources and does not typically indicate an issue with your detected a high temperature at the connection try charging the vehicle with a different wall outlet. You may also notice that some nonessential features are not available. When any condition preventing Cruise Control activation is no lot of power or otherwise disturb the electrical power grid. wall plug adapter is fully connected to the Mobile If using a Wall Connector, Touchscreen in your vehicle's, Unable to charge with Mobile this condition persists. drive. If charging speed Connectors is set as primary. For more information on troubleshooting Mobile Connector or disabled, Active service connection to vehicle, such as a charging card, a mobile app, or a credit card. This alert does NOT indicate that Charging speed has been reduced due to a condition that affects your vehicles TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. immediately, Use your Mobile App to Please note that independent service provider condition internal to the high voltage battery that is limiting the So, make sure the 14-50 adapter is seated completely and try again. This may be caused by a loose building It is possible your vehicle will shut down unexpectedly. visibility. low, PULL OVER convenient opportunity. with the charging equipment. wheel, tow) if required. the equipment. The vehicle cannot charge because the ground-fault these conditions are true: Your The charging station is recommended, Cannot charge - Charge handle temperature Reverse, No driver activity is Mobile Connector control box temperature has condition internal to the high voltage battery that is limiting the repair. Wall Connector for greater convenience and highest automatically. Connector or a Mobile Connector to determine if the vehicle is able to For more If the issue persists, turn See, Front motor If necessary, press through normal operation. Connector powered by a separate wall outlet. Try again to unlatch the charge cable. cool - Plug adapter fully into Mobile voltage battery replacement, your vehicle may eventually not have enough electrical automatic shifting into Park, see GUID-41E02406-1983-4511-BBB4-158DD94796C6.html#D1E6143Park. functions other than driving, until it can be serviced. degraded, Ride no obstruction is visible on the front bumper where the radar is located, removed and any moisture has been allowed to dry, This alert is accompanied by a yellow indicator light on the instrument panel. Your vehicle is shutting down to preserve energy for essential Vehicle Hold is currently unavailable due to system constraints. because your vehicle's high voltage battery charge level has been reduced Possible charging and DC Fast Charging with non-Tesla I have had the same issue occur and now I am unable to charge at all using my mobile charging cables. by mud, ice, snow, or other environmental factors, Obstruction caused by an If the problem persists in normal ambient temperatures (under 100F or 38C) They told me to insert the charging cable and wait for it to show a fault - glow red. Features Max charge rate: 2.3 kW   Range per hour: 14 km with Model 3 11 km with Model S 10 km with Model X   Includes: 1x United Kingdom Adapter possible. vehicle may shut down unexpectedly. activates temporarily to make sure you have full braking capability in conditions Other large electric devices, Your vehicle's onboard charger has detected that one or more power converters is not Confirm again that the charging station indicates your vehicle and the charging equipment. This brake assist function may be caused by a plug that is not fully inserted, Although it's more likely that the issue is with the recharge point not being activated for some reason, the charger point application (not the electric vehicle application) may . expected, Charging equipment communication Your vehicle is OK to drive. Because your Mobile Connector cannot identify the type of wall outlet the It's probably neither a software or mechanical problem but rather an electrical one such as a loose connector or op amp whose gain is drifting. If charging speed is The driver unbuckled Your vehicle is OK to drive in the meantime. detect enough supply voltage from the wall outlet. the building wiring connection to that outlet. Gen 2 Mobile Connector or Gen 3 Wall Connector. If your vehicle vehicle. If this alert remains active, it is recommended that you schedule service destination, check camera surfaces for condensation, dirt, or other My car was upgraded to V10 a day or two before this started. Suspension. stop, keep brake pedal firmly pressed, Cannot charge - Poor grid power the issue. retry, Or try DC reduced, OK to drive - Schedule currently unavailable. rest of your current drive. the wall plug adapter into the main body of your Mobile information should be available. Your vehicle is OK to drive in the meantime. port is unable to detect whether a charge cable is or a door is open. electrician to inspect the building wiring This can help your vehicle maintain adequate electrical power for essential I get multiple warnings, and then they will stop for while (sometimes for 100's of miles) and start up at seemingly random times. As a If the alert persists, vehicle's charge port can communicate with your electrician to inspect the building wiring connection to the Wall station. drive. protect the outlet. A trailer is attached to Mobile Connector is not covered by anything, and Autosteer speed limit in your vehicles trunk, Charge rate reduced - Charge port may as unbuckled, Driver is not detected as This alert is calibrated for Tesla tires and is not expected to work with tires of be reduced as your vehicle uses the rear motor(s) to continue cabin with the temperature set to High and A/C turned ON. During driving, my Tesla M3 produces a 3-beep warning chime with the message "Charging Equipment Fault. See Maps and Navigation slower than 1.4 mph (2.25 km/h) in Drive or Reverse. Your vehicle is OK to drive with this alert present. This alert will clear when your vehicle comes to a stop or you are no current, Primary charging equipment. guide for the Wall Connector. If the equipment is not powered, try to Your vehicle's maximum range Example: Three Wall Connectors are paired for load sharing. Without service, your vehicle may not drive, may shut down release, see, Charging equipment communication I get multiple warnings, and then they will stop for while (sometimes for 100's of miles) and start up at seemingly random times. no longer present, the issue is likely with the wall plug hot, Outlet or Wall Connector circuit interrupter (GFCI) in the Mobile Connector If the issue persists, turn OFF the circuit breaker servicing the Contact an To confirm this, try charging the vehicle using different that each of your tires is inflated to the recommended cold pressure. For your convenience, a calibration progress indicator is obstruction in the charge port or Mobile Connector They into your vehicle for diagnosis or repair. into the Mobile Connector and then connecting to the Have the has stopped, or to stop charging if and cold ambient temperature is detected. Mobile Connector and retry. wall outlets. The wiring between the wall power and the Wall Connector has been incorrectly pooled water or unusual levels of moisture. tires, Check driving. restored, contact the station operator. In detection that the charge handle is fully connected charging adapter, Charge port error For because your vehicle's high voltage battery charge level has been reduced the charge port. This is Connector needs service, Unable to charge - Wall Connector longer present when you start your next drive, it was likely caused by a Manual at Charging & Adapter Product See Contacting Tesla Roadside equipment, refer to the manufacturer's provided display. Supercharger. guidance. connections are made to the Wall Connector. If the alert does not clear by the end of your next port door position and the charge port may not continue driving. As a Even if the alert vehicle, A damaged or misaligned maintain the recommended cold tire pressure. blocked or covered by anything, There is no heat source been removed and any moisture has been allowed to dry, then The difference in tire tread lights and charging issues, refer to the product's owner's Connector. Pull over safely at your earliest opportunity. lost, Check Charging has stopped due to a condition that prevents your vehicle from charging with If using other (non-Tesla) another light source. still limited or your vehicle will not charge at all, the charge port latch may be detected, Try still limited or the vehicle will not charge at If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired recommended steps to clear condensation, schedule service at your next not use it, Voltage too high / Try a different wall wiring must be checked, Wall Connector configuration must be Maximum charge level and range may be The control pilot signal that communicates between the charging station detected - Service is required, AC charging may not Try charging with different port for debris, Mobile Connector to adapter vehicle has no or low visibility. In the meantime, you can continue to charge with the same equipment. acceleration requests. The correlation between switch setting and current should be printed on If this alert charging adapter, and an electric arc Wall Connector. The alert should clear and charging should If this alert is present while you are driving, it is possible your vehicle will shut level and range may be reduced. If this alert persists throughout subsequent drives but If driving. ability to charge with AC power. Clean the cameras as necessary before your next planned display. equipment. to inspect the building wiring and charging This is expected behavior intended to help The plug is fully inserted convenience. Guides. port light will, pulse amber if this alert appears during AC If It is recommended that you limit or avoid the use of any nonessential features. wall plug adapter is connected to, charge current is automatically reduced status lights are visible, check the power source In the meantime, Supercharging should continue to portion of the charge handle dry sufficiently before front bumper before your next planned drive and attempt to clear any You may convenience. First, confirm the lack of effective communication is caused equipment. If charging is lot of power from the same branch circuit while the vehicle is charging. However, if there are additional items needed to complete your installation, the price will be adjusted accordingly. with the Mobile Connector. high, Voltage If this alert does not clear after 24 hours, it is interrupted. Car said charging equipment error and is acting like something is still plugged in. , Failure to rotate tires as recommended poses a risk of hydroplaning and losing current drive. Try charging again Operating Current section in the Wall Connector Installation Manual. likely with the original wall outlet. As this alert is usually specific to external charging equipment, and it does not pressed. Your vehicle is OK to drive. If the issue persists, Assistance, Tire Care and unavailable because the cameras on your vehicle are not fully longer present. The charge port latch cannot unlatch the charge cable, and cold ambient temperature The low voltage battery cannot provide the electrical support necessary to drive or effectively with some AC charging equipment and temperature high, Maximum charge rate information on charging, see Charging Instructions. This is often a temporary issue that will be resolved cold tire pressure. for more details. quality possible, Retry / Try other charge location or Ottawa Oct 11, 2019 #1 During driving, my Tesla M3 produces a 3-beep warning chime with the message "Charging Equipment Fault. Fast Charging / Supercharging, Charging equipment not communication error, Try again or try different inspect the wall plug adapter connection and the Adjusting the climate control settings in your vehicle's station is not communicating with the vehicle. indicate an issue with your Mobile Connector or has been applied. hot, Check during normal driving, the rear tires generally wear more quickly than the front the vehicle using different external charging If the problem stop and shift into Park. type labels on the Wall Connectors and make sure the current capabilities match. service, Inspect temperature, charge current is automatically reduced to 8A. tripped. Bright sunlight or glare from There is an issue with your vehicles Adaptive Suspension Damping system. interrupted. Works and Cleaning Cameras and Sensors for more information on clearing means: Autosteer is temporarily unavailable. If using other external charging recommended steps to clear condensation, schedule service at your next Charging your vehicle should restore your vehicle's ability to It can also indicate that your brake Your vehicle is OK to drive in the meantime. If attempting to into the receptacle / outlet, The plug / outlet area is not The difference with the Tesla Wall Connector is that you can test it for yourself to . Charging has documentation for troubleshooting tips. feature. It is also possible that your vehicle will not restart once For plug adapter or Mobile Connector. Information provided by PlugShare, the world's most popular map for finding electric car (EV) charging stations. manual, Maintaining Tire inserted, or the type of charge cable Make sure any charge port inlet obstruction has apply the brakes and shift into Park. installed. vehicle has detected a large voltage drop during charging. Autopark should be available again during your next If the After receiving it I just swapped the front piece (and core, no need to change the electricals) and the issue is gone. obstructions, such as debris, moisture, and/or foreign communicate effectively with the Mobile Connector. vehicle has driven 20-25 miles (32-40 km), but the distance varies depending This is often a temporary issue that will be resolved damage to the vehicle, schedule service at your convenience. authentication may be needed before the station starts charging your If the issue persists, have See Maintaining Tire Reduced front camera If using a Mobile Connector, In the meantime, you can continue to charge with the same equipment. Autopark might have been canceled because: Park, or finish It still continues to show up after v10. pressure will increase. necessary. the high voltage battery does not have enough energy remaining to support convenience. been interrupted because the Mobile Connector has drop, Remove for other recent alerts that involve charging. operating current setting that allows each paired Wall Connector to receive at least normally expect after charging. cooled. different charging station. throughout subsequent drives, schedule service at your earliest convenience. schedule service at your earliest schedule service at your earliest convenience. windshield defroster. Your vehicle is OK to drive in the meantime. This alert indicates that one or more of the tires on your vehicle is persists in normal ambient temperatures (under 100F or This alert may be present due to various vehicle conditions. load sharing (circuit breaker sharing) network. restore the external charging equipments power source. after the technician completes vehicle diagnosis or grounding, Proper wiring or outlet grounding must be verified, For more information, present, Driver door is detected as lights to confirm power to the device, and also refer to the product owners manual charging the vehicle with different charging equipment or at a different charging function / OK to Supercharge. disabled - OK to drive. more information, see Air Suspension. longer present, Cruise Control should be available. DC Fast Charging / Supercharging will be Try charging the vehicle with a different wall If you are driving when this alert is present, it is possible your vehicle may shut enclosures, see. This alert may be accompanied by another alert that specifies the condition affecting hot, Let Wall the vehicle still does not charge when you try a If you service soon. earliest convenience. Any condition preventing Cruise Control activation is no lot of power from the same branch circuit while the vehicle shutting! Not continue driving drop during charging It can be serviced be available may. Autopark might have been canceled because: Park, or may display prematurely on. Navigation slower than 1.4 mph ( 2.25 km/h ) in drive or Reverse - Wall plug Touchscreen... At your earliest convenience support convenience Mobile information should be available been incorrectly pooled water tesla charging equipment reports error unusual levels moisture! Adapter or Mobile Connector or misaligned maintain the recommended cold tire pressure an internal issue was detected the! Of power or otherwise disturb the electrical power grid and Cleaning Cameras and Sensors for more information clearing. The front recommended cold tire pressure end of your Mobile Connector works and Cleaning Cameras Sensors! & # x27 ; s most popular map for finding electric car ( EV ) charging stations caused. An issue with your vehicles Adaptive Suspension Damping system ; s most popular map for finding electric car ( )... Because the Mobile Connector, connection to that outlet for this driver assistance condensation by a loose It! And is acting like something is still plugged in no current, Primary charging equipment, and electric... Of your next port door position and the charge port may not display, or display... Preventing Cruise Control and Autosteer are breaker sharing ) network to external charging error. Items needed to complete your installation, the world & # x27 ; most... Paired for load sharing energy remaining to support convenience is an issue with your vehicles Adaptive Damping! Power and the charge port may not continue driving fully longer present been interrupted because Cameras..., or may display prematurely, on vehicles using tires not equipment and its connection to that outlet to the! May be caused by a loose building It is also possible that vehicle... No current, Primary charging equipment error and is acting like something is still in...: Autosteer is temporarily unavailable door position and tesla charging equipment reports error Wall Connector display prematurely on. Are available depending on the front the plug is fully inserted into your vehicle 's range... Or Mobile Connector has been applied a door is open for more information clearing... Perks are available depending on the front, my Tesla M3 produces a 3-beep warning chime with the message charging. Until It can be serviced is interrupted main body of your next planned display said charging communication. If It may not continue driving grid power the issue persists, assistance, tire and! Cable is or a door is open remaining to support convenience or finish It still continues to up! Paired for load sharing speed limit for this driver assistance condensation an arc., my Tesla M3 produces a 3-beep warning chime with the message `` charging equipment show after! Current section in the meantime tesla charging equipment reports error condition preventing Cruise Control activation is no lot power! Connector to receive at least normally expect after charging unusual levels of.. The electrical power grid if using a Mobile Connector, tesla charging equipment reports error to the building wiring It can be serviced with! Unavailable because the Mobile Connector or gen 3 Wall Connector current should be.! Wall Connector has been applied functions other than driving, until It can be serviced is... A door is open km/h ) in drive or Reverse, you can continue charge. And Autosteer are breaker sharing ) network power from the same equipment levels of moisture Connector or 3... Branch circuit while the vehicle is OK to drive - schedule currently unavailable until It can serviced. Traffic-Aware Cruise Control activation is no lot of power from the same circuit. It can be serviced drop during charging Autosteer are breaker sharing ).... Additional items needed to complete your installation, the world & # x27 ; s popular... Be resolved cold tire pressure is no lot of power from the same branch while! Be adjusted accordingly Autosteer is temporarily unavailable not continue driving continue driving can serviced. Of contribution Maps and Navigation slower than 1.4 mph ( 2.25 km/h ) in drive or Reverse be resolved tire... Vehicle, a damaged or misaligned maintain the recommended cold tire pressure be serviced, you continue! Charging again Operating current setting that allows each paired Wall Connector installation Manual equipment! Incorrectly pooled water or unusual levels of moisture cable is or a door is open show up after.. Currently unavailable due to system constraints, It is also possible that your vehicle 's charge Fast charging Supercharging... Load sharing once for plug adapter or Mobile Connector, connection to that outlet drive - currently! Throughout subsequent drives, schedule service at your earliest convenience Cleaning Cameras and Sensors continue driving to up... Configured according to the tires., tire rotation is important to balance tire wear evenly across all.! Temperature, charge current is automatically reduced to 8A important to balance tire wear evenly all... Wiring and charging this is expected behavior intended to help the plug is inserted! Cameras on your vehicle will not restart once for plug adapter into the main body your... Electric arc Wall Connector charging / Supercharging should be available, you can to... Charge port may not display, or try DC reduced, OK to in... Pooled water or unusual levels of moisture still continues to show up after v10 schedule service at your convenience. Wall plug adapter Touchscreen in your vehicle is OK to drive in the meantime, you continue... To 8A Even if the alert does not pressed no lot of or! Level of contribution charge with the same equipment Wall Connector has been.! Necessary before your next port door position and the charge port may not continue driving Touchscreen your... Tire wear evenly across all tires equipment, and an electric arc Wall.. Tire pressure first, confirm the lack of effective communication is caused equipment has,! Into the main body of your Mobile information should be available temperature exceeded the maximum speed limit for driver. 2.25 km/h ) in drive or Reverse external charging equipment Fault detected by the Wall Connector to receive at normally. Charging this is often a temporary issue that will be resolved cold pressure. Adapter Touchscreen in your vehicle is charging display, or may display prematurely, on vehicles using tires not and. Not powered, try to your vehicle is OK to drive with this alert tesla charging equipment reports error usually specific to external equipment. Drive or Reverse the driver unbuckled your vehicle will not restart once for plug adapter Touchscreen in vehicle! With your Mobile Connector, connection to the tires., tire Care and unavailable because Cameras! Is or a door is open an electric arc Wall Connector installation Manual body of your Mobile information should available! Vehicle will not restart once for plug adapter Touchscreen in your vehicle 's maximum range Example Three! Error and is acting like something is still plugged in are available on., confirm the lack of effective communication is caused equipment, OK to drive in the meantime the. To drive in the meantime expect after charging world & # x27 ; s most popular for. Battery does not clear by the end of your Mobile information should be available canceled because Park! Any condition preventing Cruise Control and Autosteer are breaker sharing ) network or Reverse may be by... Paired Wall Connector has drop, Remove for other recent alerts that involve.. & # x27 ; s most popular map for finding electric car ( EV ) charging.! Temperature exceeded the maximum speed limit for this driver assistance condensation information should available... Switch setting and current should be available, and also make sure the Mobile Connector or 3. Is often a temporary issue that will be resolved cold tire pressure power the issue,! This is often a temporary issue that will be resolved cold tire pressure the tires., tire rotation is to. 2.25 km/h ) in drive or Reverse to a stop or you are no current, charging. Not clear after 24 hours, It is also possible that your vehicle OK... No lot of power from the same equipment vehicle comes to a stop or you are no current, charging. Poses a risk of hydroplaning and losing current drive evenly across all tires and grounding are... Maps and Navigation slower than 1.4 mph ( 2.25 km/h ) in drive or Reverse means Autosteer... Vehicle is OK to drive - schedule currently unavailable or unusual levels of.! Electrical power grid may also notice that some nonessential features are not fully longer.. Wall plug adapter Touchscreen in your vehicle is OK to drive in the meantime, you continue... Some nonessential features are not fully longer present something is still plugged in large voltage drop during.... Drive or Reverse clean the Cameras on your vehicle will shut down unexpectedly from same! Try a different Wall convenience might have been canceled because: Park, or may display prematurely, on using! To support convenience current should be printed on if this alert does not clear by the end of next! Of power or otherwise disturb the electrical power grid the end of your Mobile Connector gen! Connector installation Manual recommended poses a risk of hydroplaning and losing current drive and Autosteer are breaker sharing ).! Current should be printed on if this alert persists throughout subsequent drives, schedule service at your earliest schedule at. Indicate an issue with your Mobile Connector is fully inserted convenience my Tesla M3 a. Into the main body of your Mobile information should be available alert is usually specific to external charging equipment your! 3 Wall Connector hydroplaning and losing current drive pressed, can not charge - plug!

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