You . Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. Book a convenient appointment online. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. - Removing any offcuts leftover from the installation. Yes, we do! Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Order online or check stock in store. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. 1st Floor Available 7-days a week. Available 7-days a week. Book an online consultation with one of our team from the comfort of your sofa. Visit our website and select up to 3 free flooring samples, which will be posted out to you as soon as possible. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. Our Edmonton Store is light and airy, uncluttered and rich in sensory delights. Cookies policy . We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Say goodbye to mud and maintenance! Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. What to do if you can't reach an agreement with Novuna. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Available 6-days a week, 9am-5pm. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. Book an online consultation with one of our team from the comfort of your sofa. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties. Tapi offers interest-free credit on purchases over 500. Assistant Manager. In addition, we provide a complementary vacuum. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. Available 7-days a week, some evenings. Unemployed & house person (with consent of co-habiting working partner). If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Approx. Sector Accounting - Public practice. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. See flooring in your home with our visualiser tool. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. When making a complaint, please make sure you provide as much detail as possible about your issue. Finance. I initially spoke to a very helpful salesperson on the phone, named Balvinder. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Do you agree with Tapi Carpets & Floors's TrustScore? When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. Vinyl thatll rock your socks off! Experience level Manager. From time to time we may sell our products subject to a promotional offer. We often link to other websites, but we can't be responsible for their content. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Tapi was launched in 2015 by Martin Harris to "blow a breath of fresh air" into the world of carpet and flooring retailing. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. You are responsible for all measurements you give us, except where Tapi have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements. BR6 0PH We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Our gliding, sock-sliding laminate is family friendly and easy to fit. This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. Our flooring expert will help you find your dream floor in the comfort of your home. For further information please consult our floor care guide. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. If you're happy you can place your order on the spot! Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Grab time with our flooring experts and all our samples to help you choose. When making a complaint, please make sure you provide as much detail as possible about your issue. from carpet to laminate, we would again suggest a home visit before ordering. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customer's order to be from the same batch. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. They're water resistant and look great! 706358. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. During transportation and storage, the pile may become flattened slightly and this will show as shaded bands across the pile or as a pole mark. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. Our pledge is valid for 14 days after your order is confirmed. The appointment for measuring went smoothly and now we wait for it to be fitted. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. Support and train the team to succeed and deliver the Tapi difference. Available 7-days a week, some evenings. Treat your feet to Luxury Vinyl Tiles. 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