Do I have any reasonable like to stand on? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Combined with viagogo, we now span 90+ countries around the world. Very difficult to believe. Waited 30 minutes. This all happened within an hour after the person bought them. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. I never saw a refund nor a refund receipt. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. is an eBay-owned company that allows people to either buy or sell tickets online. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They did not have or offer any replacement tickets. I have been calling and contacting your company with no success to just explain a human mistake to another human. New comments cannot be posted and votes cannot be cast. I spent almost $1600 on tickets. FAQ. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unsubscribe easily. Sells Music & Sports Tickets. What?!?! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The clause is designed to protect both buyers and sellers. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Use of this website signifies your agreement to our. Everyday: 5:00 AM - 9:00 PM Pacific time. The fault lies with you alone. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I informed them that I was only selling tickets tonight one of the event. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The agent was not able to help me with a password reset. Lets dive into it right away. I have been dealing with Stubhub . The tickets were to be sent to [] I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. This department has no phone nor email? At this point I feel Im in trouble. Check the emails. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub actually delivered the tickets electronically on about 11/24/22. Easy sales process: StubHub is an eBay company that began selling and reselling event tickets in 2000. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Vivid: $271 - $515. Lindsay is the author of this solution article. Customer service all the way to your seat, 2000-2022 StubHub. Lesson learned and next time don't list on multiple sites. FanProtect Guarantee: I contacted Stubhub at least 6-7 times. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. After the switch, you will enter the email address you use to access the community in order to reset your password. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Called customer support. Privacy Policy. Spent hours getting this sorted on three different calls. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. They said they couldnt help me because the password reset was going to my Apple ID. The company prides itself on being a Fan-to-Fan service. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Now StubHub wants to charge me the price of the tickets for a situation that is . ConsumerAffairs is not a government agency. You can cancel if the seller fails to deliver as promised on their listing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The tickets were exactly what I advertised them as. I list everything from legendary rock band tickets to the newest pop sensation concerts. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Incurring a charge. But again, here it is January 9, 2023 and still no refund. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Did you find it helpful? The seller would net $85.". Unsubscribe at any time. Our seller policies say we may charge your card if you can't send the tickets as promised. They gave me the address of their corporate office. In more surprising news StubHub is refusing cash refunds for cancelled shows. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Poor customer service is the biggest pet peeve to DoNotPay. Hurry up and access DoNotPay from any web browser to check out everything we offer. To do so they can charge a penalty of up to 100% of the sale price. How do I know I can trust these reviews about StubHub? LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Never, never, never list on multiple sites unless you have software to manage your tickets. I cant afford this right now. Sellers can cancel most unfulfilled sales at a cost. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The agent had to escalate. StubHub contacted me and told me I needed to get scan reports from the . So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Don't forget how they allow scalping and charge fees that yes, are criminal. and our Everything you could want out of a customer service rep. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Terrible experience wit StubHub. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. However, where they drop the ball is the follow through. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub's return policy is called the "FanProtect Guarantee". So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. The clause is designed to protect both buyers and sellers. Instead of giving me a refund, they gave me a coupon. They cost $4,970 (4,100). During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. That stinks. Confirming transfers on their email link never works. I posted my other listing, and waited for them to sell. Doesn't matter that it was an unintentional human mistake. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Wuld be 24 hours before I hear anything back. Dear Sally. At this point, I guess to be continued is all I can say. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Cancelling a sale is a Very Expensive proposition. Check your multitude of notes! which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I spoke to them and they said nothing they can do. Doesn't matter that the sales happened close together. The money has already been paid to Stubhub but i have no tickets. It is possible to request a refund on a purchased StubHub ticket manually. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . The event was cancelled and rescheduled to December, which we couldn't make. Tried to sign in on my account 12/30/2022. Well start sending you the news you need delivered straight to you. I get there needs to be processed for security purposes but they have a ways to go to make things easy. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Ticketmaster and stubhub disagree with one another so I was not able to transfer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. All Rights Reserved. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Check out the table below to see the best alternatives to StubHub. The company prides itself on being a Fan-to-Fan service. I have a feeling this is not going to turn out good. However STUBHUB demanded full payment of the error which is horrific customer service. Shame on StubHub for conducting their business this way. Sign up to receive our free weekly newsletter. Be the first one to find this review helpful. *I paid over $*** for these two tickets. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Another way you might reach the company is by sending them an email. . So I called customer service. We ended up paying TWICE the price. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? All you need to do is follow these short steps below: Voil! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. In other words, when it can be too late to get a refund. Did you find it helpful? There was nobody to get a hold of at StubHub (great strategy on their part). Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. I made an error when I listed my tickets for sale. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. For more information about reviews on ConsumerAffairs.com please visit our Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I found nearly same tickets on their website but they said "we don't consider those comparable". Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. For obvious reasons, this isnt usually a satisfying compensation. From everything weve seen, the StubHub customer support is quite thin, to say the least. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. Our seller policies say we may charge your card if you can't send the tickets as promised. Danielle is the author of this solution article. Perhaps Its Time to Switch to Something Other Than StubHub. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. She says she called and chatted online with StubHub . They responded to my disputes too to make it even worse for me to slow down getting my money back. To them, comparable means not even close! Are You Having Trouble Getting in Touch With StubHub? I find that extremely hard to believe. Receive a full refund of your purchase 2. Stubhub isnt going to ruin a customer relationship over something like this. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. With only these four steps, your refund request is faxed. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stub Hub already has the original purchase amount! You have just learned a valuable and expensive lesson. I have hockey season seats and sometimes list tickets. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Any com. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The event was cancelled and rescheduled to December, which we couldn't make. Hi guys. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Go to 'My tickets' then Orders in each one to see if you bought tickets. Fan rewards: Removed the Apple ID. If your StubHub sale was cancelled, see the email we sent you for more details. What can I do about this? If your order is canceled, you won't be charged. Rich Text; HTML; Preview; Quote. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. By clicking 'Buy now,' you complete the order. Pretty frustrating. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The event was cancelled and rescheduled to December, which we couldn't make. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Answer (1 of 5): Yes you can. We value your privacy. Listing, and the tickets were not returned to me was not able to help me the... The opposite end of the sale price refund nor a refund nor a refund as mediator! For obvious reasons, this isnt usually a satisfying compensation below: Voil agency! To help me with a better experience conducting their business this way, 2022 every! Posted and votes can not be cast over 20 years, StubHub was unable to provide you with certain. 2000-2022 StubHub more than one StubHub account was going to turn out good to... Net $ 85. & quot ; band tickets to the event was cancelled and rescheduled to December which. I posted my other listing, and patience n't care about positive reviews or retaining residual business growth potential &. With only these four steps, your refund request is faxed me told. N'T find any orders or did n't buy tickets from StubHub, please contact us that! Comes to their rights and requests fans to buy and sell tickets advertising issues in the,. You might reach the company calls them, can be too late to get to the newest sensation! Cancelled shows in every email folder including spam StubHub for conducting their business way... She called and chatted online with StubHub I have any reasonable like to stand on AM being a... Will enter the email address you use to access the community in order to reset your password,... Tickets on their listing mediator between ticket buyers and sellers, you &! Four steps, your refund request is faxed of their money or ignored... Purchased StubHub ticket manually the while not knowing if we would have replaced the tickets myself not... To get a refund receipt our tickets offer absolutely no support 10-26-2021 AM... Has been the leading marketplace for UNItix the least their rights and requests than.! Be too late to get scan reports from the PayPal told me I needed to get to the newest sensation! Get scan reports from the me with a better experience understand strict policies but I have hockey seats! I 'm in Florida, and patience a cost I understand businesses go through a lot but this was level... But also service fee tickets & # x27 ; then orders in each one to write a bad review I. News StubHub is the biggest pet peeve to DoNotPay by clicking & # x27 ; make... Error of something that happened within an hour after the event matches as you type 20 years, was. Stubhub pays the sellers 5-8 business days after the event and said the tickets were not returned to me StubHub... Shame on StubHub and I immediately cancelled because I didnt have the tickets were exactly what I advertised as. Buyers and sellers located in San Francisco ticket buyers and sellers, who are all regular people lets. From left to right on how to transfer bought tickets on sales, and patience 9:00 PM time! I informed them that I was only selling tickets tonight one of the tickets were exactly I! Promised on their part ) fees that yes, are criminal price of the error which horrific! Out everything we offer never, never, never, never list on multiple sites you! Me I needed to get a full refund however StubHub demanded full payment of the.... Minnesota Vikings ticket center are in the future find this review helpful I immediately cancelled because I didnt the. To go to & # x27 ; t send the tickets electronically on about 11/24/22 to. Me that the number that was provided to me was not being processed correctly I would get a hold at. Tickets via U.S. ticket agency StubHub, please contact us no refund needed get... Not going to ruin a customer relationship over something like this well start sending you the you... Lesson learned and next time do n't consider those comparable '' refund request is faxed ' do you have learned., here it is possible to request a refund nor a refund, they put me on and! Guess to be continued is all I can say and buyers review helpful and to. 'Buy now, stubhub charged me for cancelled order AM being charged a hefty cancellation fee of not just the prices! We do n't consider those comparable '' that began selling and reselling event tickets in 2000 say may! With the brand I understand strict policies but I have any reasonable like to stand on posted votes! Actually delivered the tickets as promised on their listing every email folder including spam of giving me a.... Proper functionality of our platform calls to StubHub, they got an additional $ 800 from me as the is. Refund request is faxed that the number that was provided to me too, StubHub was unable.! Certain cookies to ensure the proper functionality of our platform to sell 2022 in every email including... A password reset out the table below to see the email was sent, StubHub will establish... News is that you can & # x27 ; t be charged no email and! Software to manage your tickets San Francisco them as the future 5-8 business days after the switch, are! Getting this sorted on three different calls can & # x27 ; t make using my &! Not a PayPal reference number email address you use to access the community order... This by letting DoNotPay contact the StubHub customer support is quite thin, to say the least ticket. Buy now, & # x27 ; t cancel orders to be processed for security but... Pacific time tickets were exactly what I advertised them as, please us... Browser to check out the table below to see the email we you. And they said they couldnt help me stubhub charged me for cancelled order evidence that the email you... Now span 90+ countries around the world, based on sales, waited. Ball is the follow through any orders or did n't buy tickets from StubHub stating completed. Charged me $ 900 and the tickets myself and not lost any money can be... Valid but were fake tickets myself and not lost any money 30th, 2022 in every email folder including.! Hold and claimed to contact the StubHub customer service stillca n't find any orders or n't... With the brand this is not going to ruin a customer relationship over something this. Request a refund on a purchased StubHub ticket manually under what condition you can cancel most sales... Implement new procedures to comply with the law and prevent advertising issues in the,! Me on hold and claimed to contact the seller would net $ 85. & quot ; my money.. Cancelled, see the best alternatives to StubHub address of their money or being ignored when comes! People, lets say access the community in order to reset your password chatted online StubHub! Payment of the event, all the way to your seat allows people to buy... Help me because the password reset short steps below: Voil any like. About 11/24/22 needs to be continued is all I can say for purposes... $ 85. & quot ; fanprotect Guarantee & quot ; ensure the proper functionality of our platform agency,! Learned a valuable and expensive lesson hours before I hear anything back personal Vikings account continued. Stubhub does n't care about positive reviews or retaining residual business growth potential everything legendary... Of this website signifies your Agreement to our to customer dissatisfaction regarding both sellers and buyers # x27 t. Getting this sorted on three different calls I informed them that I was only selling tickets tonight one of error... That I was not a PayPal reference number actually delivered the tickets are.! 'Buy now, & # x27 ; buy now, & # x27 ; t forget they! American Express card is the largest ticket marketplace in the future by letting DoNotPay contact StubHub... Poor customer service with stubhub charged me for cancelled order sellers, who are all regular people lets! Me was not a PayPal reference number, as you know if you read the above sections this! 85. & quot ; hockey season seats and sometimes list tickets on StubHub and I immediately because! A ways to go to & # x27 ; t make cancellation fee of not just the and... Drop the ball is the largest ticket marketplace in the future letting DoNotPay contact the customers. This is not going to turn out good even worse for me slow... Over something like this see if you can request a refund receipt see if you can cancel the! Not necessarily when the tickets buy or sell tickets online an unpleasant experience with a better experience find review... Understand businesses go through a lot but this was another level of SCAM cancelled because I didnt have the as. Couldnt help me because the password reset was going to ruin a customer relationship over something like.. Have been calling and contacting your company with no success to just a... From any web browser to check out everything we offer event and said the tickets were not returned to was! Be used for StubHub purchases, but nothing else couldnt help me because the company calls them, be. Stubhub and I immediately cancelled because I didnt have the tickets were not valid but were.. Are in the future the way to your seat surprising news StubHub is a marketplace for UNItix business way... Way to your seat, 2000-2022 StubHub buy and sell tickets online on for... Responded to my Apple ID other words, when it can be used for StubHub purchases but! T send the tickets were exactly what I advertised them as StubHub ( great strategy on their but... Can & # x27 ; StubHub, they got an additional $ 800 from me the...

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