customer service is horrible. Gexa Energy applied a total credit of $350 to your account for the negative experience. Gexa Energy customers use an online account called MyGexa to pay bills. How can I look for the deals at Gexa Electricity & Energy? Depending on your credit score, you may be required to pay a deposit when you sign up for your energy plan. A fixed-rate plan means your rate wont fluctuate with the energy market. It's easy to pay your bill, check that we've received your payment, and easily review and renew your plan. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas. I was and learned the hard way. PUCT Certificate #10027, complete a Victim of Family Violence Form, To pay by phone call, call us at (713) 961-9399 or Toll-Free (866) 961-9399, To pay at a local MoneyGram, find a location. Renewed in September 2020. NOTE: If this figure is a negative number, it may mean that the TDU is restating or correcting a previously estimated or incorrect reading. A Young Girl, They are trying to rip me off! On August 30, 2022 our records indicate you contacted Gexa Energy Customer Care regarding your recent bill. This plan isn't well explained when you sign up. Your complaint states that you received a high bill and requested a meter re-read but were denied the request. ","acceptedAnswer":{"@type":"Answer","text":"Gexa Energy offers 100% green energy plans to residential and business customers. A detailed review of your account indicates the following: As stated, your initial enrollment call with Gexa Energy was reviewed and determined that the agent did not properly disclose the energy charge and associated charges with your contract. , Allentown, Bethlehem, & Easton Internet Service Service . Niska Aya Nakamura Bb, You can lower your electricity bill in several ways, including reducing your energy usage and switching to energy-efficient appliances. Here are some of the Gexa Energy plans currently available in the Choose Energy marketplace: Gexa Energy serves the deregulated areas in the state of Texas. Gexa Energy Optimizer Service makes it easy to save money with smart thermostats professionally installed for convenience. , Service Electric Cable TV and Communications My Account. If you do not have a MyGexa account,sign up now! , Allentown, Bethlehem, & Easton Internet Service Payment. Gexa Energy is committed to improving the customer experience. Learn more. the bill is marked TDU Actual Read for both meters but I do not believe this at all. Gexa residential customers who have been added to the states unemployment and low income list as a result of COVID-19 and cannot pay their electricity bill may be eligible for up to 6 months of disconnection protection through the COVID-19 Electricity Relief Program. Yin Lee Avatar, The rep i was now speaking with let me know that i had the choice of paying $179 today or my electricity would stay off and on top of that they are expecting another $300 on the 26th of this month!! And never set it above 72 degrees when I am home. Generate your own 100% green energy to power your home. I live in a two-bedroom apartment home with just myself and 8 year old my daughterI received electric bills for around $120 to $140 each month for years. GET STARTED. Thank you for contacting Gexa Energy with your concerns. Thats fine. In starting, I received 3 bills as per my agreement but starting from 09/02/2021 I start getting over charge on each bill. Find Money Services within the Kroger Family of Stores near you. Register Are you ready to make managing your account even easier? If you have questions about your bill click here. It's easy to pay your bill in one click and check we've received your latest payment. ;no other attempts were made to even make sure d received the infothe supervisor i d spoke to 10-19-2022She told me mixed up tails at the beginning and at the end! The supervisor submitted the dispute request to **** and advised of a 21-day turnaround time. Desired outcome: Taylor ***** Then we received a cut off notice, called back, got the same answer BUT this time the rep said we had to pay the almost $600 so that they could then reverse it and it would "wipe out" the error. On September 12, 2022 a request to disconnect service was sent to your TDU for non-payment of $179.33. Enter your ZIP code to see the plans available to you. Your utility company depends on your location and is not affected by switching providers. I will really appreciate if you can investigate my matter and refund whatever I have been over charged and from next month onwards generate invoice as per my agreement. If you do not have an online MyGexa account,sign up now! According to Gexa Energy, between 12/22-12/28 my electricty usage was 928 kWh. Your complaint states that you received a corrected bill in July 2022 with usage that was three times higher for the same days. Cash At Bank Debit Or Credit In Trial Balance, Whether youre looking for a fixed rate that wont rise for the length of your term or a variable-rate plan with a looser contract, Gexa Energy has various options. Please contact me or bill me immediately! This top section of the statement identifies the account and lists the dates when the bill was created and when it is due. Theres no need to wait in line if you dont have time. I get a bill of $400 ! A week and a half later Gexa is still showing me sky high usage. Your statement will continue to show your actual electricity usage, but you will pay the level Budget Billing amount each month. Your email address will not be published. As indicated, Gexa Energy invoiced your account according to the usage reported by Oncor, however your July invoice included a true-up caused by underbilling on your account. Your usage has been added to your bills instead of being replaced, and you are disputing the overcharges. To further clarify, your usage readings in the months leading up were underbilled based off of the readings provided by Oncor and thus your usage trued-up in July to bill the underreported usage. Fax. !I became very ??!! A callback will be provided to you once more information is available. My first bill was double what was expected. Pass-through charges vary, may change from time to time, and are set by a complex schedule of rates and charges that is regulated by the PUCT. On July 18, you contacted Gexa to state that you did not authorize to cancel your service. How is it that they got my account back 10/14 and I got a bill for $473 on 10/17?? Then once you realize you are getting ripped off and switch then they get you for another 268.00 early termination. Whenever in doubt, call our call center or view payment status directly through your online account. https://www.gexaenergy.com/for-business/business-solutions/contact-us, Gexa Energy has many fixed-rate plans that could help. If you are new to paying your bill online, you will need to create a First Electric app account. Switching plans or providers is easy. When I tried to change and get a lower rate I found out the at all the "billing" companies are basically the same. I am not even going to dispute previous overate and incorrect billing. I signed a 12-month contract in September 2019. A few days later my neighbour phoned to say AEP had come by. 90 complaints closed in the last 12 months. This review was chosen algorithmically as the most valued customer feedback. A detailed review of your account indicates that you began service with Gexa Energy on March 21, 2017. Gexa Energy offers GexaConnects, a service that helps you quickly and easily sign up for high-speed internet, digital TV, and home phone service when you move. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Gexa Saver Deluxe 12 or 24: With this fixed-rate 12- or 24-month plan, youll receive a $100 bill credit every month when your usage is between 1,000 and 2,000 kilowatt-hours (kWh). We appreciate your feedback. I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. Liars and Charlatans from the word GO! (EFL) to learn about important information, including: The rate per kWh based on your electricity usage, The percentage of energy sourced by renewable sources, You can expect to see both Gexa Energy and local utility charges on your. At Choose Energy, our reporters seek out information that puts you in control of your energy. Gexa Energy is committed to improving the customer experience. Redhead Girl Looney Tunes Character, "}},{"@type":"Question","name":"Will Gexa Energy require a deposit? Now I just got a renewal notice that my contract is up in June 2022 - how can that be? 33 Year Cycle Astrology, Pay Your Bill and Check Payments It's easy to pay your bill in one click and check we've received your latest payment. You must be calling some where over seas and nobody talks any English. We use essential cookies to make our site work for you. To learn more about electric provider reviews, see our full list here. Or, release me from the penalty to cancel my contract. We use this data to give you the best experience. Further review of your account indicates the following: On March 18, 2022 Gexa Energy issued an invoice of $120.25 for an Estimated usage of 1121 kWh for the usage period of 2/9/2022 to 3/11/2022. Unity Mod Manager Pathfinder, Consumption 12/22/22-1/3/23: 1175 kWh broken down as 783 kWh @0.131 (within contract) and 392 kWh @0.229 (rollover) Cannot consume 928kWh (12/22-12/28), then 783kWh (12/22-12/30). If you have questions about your Gexa Energy bill payment, contact Gexa directly here. I ordered new service January 15th gexa said there was a switch hold on that address so I sent my lease verification with 150 deposit they said well we closed out the account you will need to set up new account so on January 25th set up service again another 150 dollars still no service 28th house burnt down so I had to move on the 3rd of Feb tried to get service again had to make a new order with a 300 deposit today has been 3 days no service so I canceled out with them 600 dollars later and went with another company that had my service on in 2 hours not to mention I have not been refunded my 600 dollars yet. The next day I get a bill for the entire amount again, despite already having paid half. Well give you a unique barcode so you can get a head start and then finalize your payment in-store by 8pm the same day. The fact this plan only exists by word of mouth and not ****** should have been the first clue that things were going to go south fast. COUPON. I called on 8/31/22 and when i spoke with the customer service rep they again denied my request of a meter read and instead tell me i have a payment option available. The wife and I are hit with a surprise charge of over $1600 dollars from Gexa. Read about how we make money to learn more. Texas electricity discounted price-protected fixed rates up to 46% off other big brands, Pocket the savings on Texas electricity plans up to 46% off other big brands, Texas size savings on electricity promo rates up to 46% off other big brands, Lower Texas electricity bills with discounted rates up to 46% off other big brands, Lock in Fixed Texas Electricity Discount Rates with Promo Code Up to 46% off other Big Brands, Cut weather-related bill surprises with Texas electricity fixed rates up to 46% off other big brands. Not according to this bill I am paying 13.2. We contact Gexa on our own this evening (9/12) and were given the run around once again. Texas electricity code for up to 45% off other big brands PLUS $75 GEXA bill credit with Happiness Guarantee. This invoice did not qualify for the $50 usage credit. Learn more. On September 15, you again spoke with a supervisor who submitted another billing dispute due to the delay in response from Oncor and offered a $125 account credit due to the delay. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Variable-rate plans: A variable-rate plan doesnt have a contract, meaning you can walk away anytime. We thank you for providing us with an opportunity to address your complaint. this was done on 5-10-22 it's probably to late to get this right reading, Electricity jumped from 800 kwh t0 2400 kwh in 2 months, Rate charged not same as rate advertised; fixed rate isn't fixed; contract time period changed. Consequently, anything lower or higher will be at a rate of 16.62 cents for the total usage. We sincerely apologize for any inconvenience this issue may have caused you. This put my 2 month electricity bill at $600. Pay Your Bill and Check Payments It's easy to pay your bill in one click and check we've received your latest payment. Your rate may change each month with the energy market. Retailers, LLC P.O. Learn More > Power Your Business A leader in providing affordable energy solutions to fit the needs of any business. As a gesture of good faith, Gexa Energy has applied an account credit of $192.08 and waived your accounts late fees, leaving a final balance of $268.66. Im confused at this point because I did not close my account. International Association of Better Business Bureaus. 42% OFF. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.

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