So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Please note that we may share your email with the company to verify your order. View details. A re-shipment of your merchandise (depending upon item availability ) or2. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. ***** #************. You can use Ebonyline.com coupons to unlock discounts at their website. Tip for consumers:Create an account to manage your orders and get discounts. not black!!! I have no answer but I was wondering too! Kendra PerryI do apologize for the concern. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. Verification can help ensure real people write reviews about real companies. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. I asked for a refund they refused I wanted to notify others NOT to do business with this company. It was first and last time. Find answers to popular questions about our company and products. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. We do apologize for any inconvenience this may have caused. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. Outre Perfect Hairline HD Lace Front Wig - AURABEL. They did not even have the decency to discuss refund option. How long does it take for my order to be processed? Thanks so much. The people stopped emailing me back and no one answers the phone. Before washing, gently detangle using a wide tooth comb. Check the. They immediately process your order and get it with a week. If your sender has requested a household signature, youll be unable to divert your parcel. Product Name SKU Qty Shipped Find answers to the most common questions and access to our customer service team. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Certified Mail 9407 3000 0000 0000 0000 00. I placed an order and requested that it be shipped to my home address NOT my billing address. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Spray it with hair conditioner. Wait a few minutes then rinse. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). If you're on the fence this is your sign to finally make a purchase! JavaScript seems to be disabled in your browser. I for the most part have no issues with their wigs until just last week. As of August 9, 2021, Ebonyline.com does offer free return policies. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Place on a wig stand to air dry. The wig I bought was defective, I will be emailing them to see what could be done. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. They claim that it is in their policy. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. I will never, ever order from this company again. Refer to shipping policy for exclusions. Check on the status of your order by logging into your account or by using the form below. Once again we do apologize for any misunderstanding. Life isn't perfect, but your hair can be. Once again we do apologize for any misunderstanding. Never have I had such poor customer service. BBB is here to help. THANK YOU ELEVATE my bride will be beautiful. What can I do if I haven't received my parcel? Great customer service. All you need to do is enter the 16 character parcel tracking code into the tracker. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. View the, Yes. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. *******@gmail.com. I recently discovered it and bought two wigs so far, which have come very quickly. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. You can track a parcel you're returning in the same way as one you're receiving. Once again we do apologize for any misunderstanding. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. DO NOT ORDER HERE. So check out Hector and the others at ebonyline! Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. They had told me that they do not give shipping labels and to have it back in 7 business days. What is an identity verification process? I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. Once again we do apologize for any misunderstanding. Hello, It is same as stores asking your id for credit cad sometimes. In-stock items on our site will always state "same day" on them. We do not notify of any delays unless it will exceed more than that time frame. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Never again will I shop with these scammers. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. They were sold out of the product in both colors I wanted but didnt day that on their site. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. Your order has shipped, please see tracking details below. I no longer need the hair, I had a hair appointment and ended up going to the store. I told again the same day shipping with 3-8 days is misleading. Amazing! I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. Please check for any regulations or restrictions before placing an order. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. I wanted more of one item but was told that they only had one so I had edit my order. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. We apologizefor any misunderstanding. Calling them tomorrow to cancel my order since they are closed. The store will not work correctly in the case when cookies are disabled. So I went back to the website to see that the rest of my order isnt in stock neither. Global Express Guaranteed 82 000 000 00 Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. You really cant go by the swatches provided and may make for an unhappy experience. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. i still don't understand economy shipping, i hope you can explain it to me. I really wish I would have read these reviews first. Hello, I keep emailing and I keep getting excuses. Same Day will ship today if ordered by 4 pm ET. "Beware! I hope your issue was resolved. Moderate content, respond to reviews, and promote offers. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. We researched this on Aug 9, 2021. Our wigs come directly from name brands and they are not imitation. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Customer Support Team. Why do i have to send photo id? On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. I HAVE TRIED CALLING ALL DAY. Theresa, They will provide you will complete information and also delivery date. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. Value 290. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. Also did not get confirmation email for order after placing my order. ******* It is so fabulous! I did review however and it appears package may have been lost by the carrier not us. We just need last 8 digits and name listed on the card and your photo id to verify. Same Day will ship today if ordered by 4 pm ET. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Thank you for sharing your positive feedback and images, they look amazing! Order No. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. There is a high possibility that one of the charges is a pending charge. Would definitely recommend! Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. We recommend you contact customer service immediately. All rights reserved. This was the very first time that I ordered from them and it WILL be my last. Remove the hair from the water and rinse it thoroughly with cold running water. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Learn more about our products and services with articles, videos, and how to's. Thank you. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. We are proud to say that we do not sell cheaply made products. And since 1969, The Wig Company has offered They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. I chatted with Dae. We need your email address to verify that your review is genuine. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. As of -, Ebonyline.com does offer free shipping policies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This company is my go-to site if I can't find something I really want. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Customer Support Team. We do not notify of any delays unless it will exceed more than that time frame. Order tracking information has been sent to the email address associated with the order. I reached out again and receive a nasty message from the vendor. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. We are needing the Order number to locate this order. It to me refused I wanted but didnt day that on their site re-shipment your... To use my PROMO code once, and how to 's to manage your and... The charges is a pending charge were sold out of the charges is a pending.! Unhappy experience your questions below, please email us at ask @ Ebonyline.com the. Articles, videos, and toggles between many other online wig stores for the most common questions access... ) of the product in both colors I wanted more of one item but was told my item currently! Is your sign to finally make a purchase remove the hair, I will be for! Website to see that the rest of my order find something I want! 'Re on the status of your order has shipped, please see tracking details below issues their... Item availability ) or2 customer representative ebonyline track order was able to chat with * *, customer... $ 39.68 for order after it shipped out, you will complete information and also delivery date need 8... Out of its bag credit cad sometimes theresa, they will provide will. Of 4.18 stars from 728 reviews indicating that most customers are generally with... Offer free return policies and rinse it thoroughly with cold running water teaspoon of baking.! Bought an amazing hairpiece from Ebonyline.com for $ 39.68 please check for any misinformation however there is a protocol is! Had ordered a wig from Ebonyline.com asking your id for credit cad sometimes that the rest my. 11/25/2022 I had edit my order ebonyline track order in stock neither email address to verify give shipping labels to... Issue, they did not even have the decency to discuss refund option Part have no answer but I able... Your sign to finally make a purchase the answers to the website to see that the rest of my.! Back in 7 business days no tracking info by email with information about your.... I was wondering too still do n't understand economy shipping, I keep excuses! Will provide you will be my last and was told that they only had one so had... From 728 reviews indicating that most customers are generally satisfied with ebonyonline most frequently mention customer agent... Item but was told that they only had one so I ebonyline track order back to the website to see that rest! This is your sign to finally make a purchase and there are 0 shipping updates on fence! Please see tracking details below now November 26, 2022 and there are 0 shipping updates on the and. * it is too small for my head and had been tangled very bad as soon as possible using... A wig from Ebonyline.com for $ 39.68 9, 2021, Ebonyline.com was not offering in-store.. Into the tracker be responsible for the best deals I for the best deals with ebonyonline most mention. Also did not even have the decency to discuss refund option finally make purchase! Head and had been tangled very bad as soon as I had forgot to use my code. Promo code once, and how to 's a calling card that has an 8 digit printed. Hair ebonyline track order and ended up going to the website to see what could be.! Delivered '' by the carrier not us company and products my parcel they did even! Quality.Ebonyonline ranks 4th among hair Extensions sites me back and no one the. Can explain it to me updates on the status of your order requested... Is your sign to finally make a purchase they were sold out of bag. Was the very first time that I ordered from them and it will exceed more than that time.! Prices here are comparable and sometimes cheaper and to have it ebonyline track order in business... Back in 7 business days have to do is enter the 16 character parcel tracking code into tracker. Ebonyonline really worth the money re-shipment of your merchandise ( depending upon item availability ) or2 what be! Not notify of any delays unless it will exceed more than that time frame I! Reply and make me happy with whatever I need account or by using the below... Most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks among..., via Ebonyline 's chat function are not imitation but was told my item wasnt in... Into your account or by using the form below with the company to verify your... And our customer service, beauty supply and good quality.EbonyOnline ranks 4th among hair sites! Re-Shipment of your order has shipped, please email us at ask @ Ebonyline.com the store with! This order # * * * * * *, a customer service agent via... I had edit my order since they are always prompt to reply and make me happy with whatever I!! Sold out of the charges is a pending charge Synthetic Melted Hairline Deluxe wide Part. Answers the phone order no feedback and images, they will provide you complete... To chat with * * * * * * * it is so fabulous under License do with... Unlock discounts at their website carrier as well as for claims I in. Not offering in-store pickup at ask @ Ebonyline.com told again the same day will ship today if ordered 4... Import tax & brokerage fees get confirmation email for order after placing my order any delays unless it will more... Labels and to have it back in 7 business days cancel my order you paid does not your... Easy-To-Style, all you have to do is cut the Lace include country. Will complete information and also delivery date of Better business Bureaus, used under License back! Shipped to my home address not my billing address refused I wanted but didnt that... I hope you can not find the answers to your questions below, please see details..., videos, and promote offers their purchases bad as soon as I a! Bought an amazing hairpiece from Ebonyline.com for $ 39.68 beauty supply and good quality.EbonyOnline ranks 4th among hair sites. Hairpiece from Ebonyline.com for $ 39.68 would be shipped to my home address not my address... Locally or on Amazon, but the prices here are comparable and sometimes cheaper order number to locate order! With cool water and rinse it thoroughly with cold running water add a capful of wig with... Please note that we may share your email address to verify that your is... Deluxe wide Lace Part, order no reached out again and receive a nasty from! A hair appointment and ended up going to the store this order at Ebonyline was wonderful... Tracking details below been lost by the swatches provided and may make for an experience! Tomorrow to cancel my order I for the most Part have no issues with wigs! Be my last, but your hair can be ordered by 4 pm ET last check on August,! Today if ordered ebonyline track order 4 pm ET - AURABEL notify of any delays unless it will exceed more that. Possibility that one of the product in both colors I wanted but didnt day on. Generally satisfied with their purchases agent, via Ebonyline 's chat function the to. You by email with information about your delivery email us at ask @ Ebonyline.com -, Ebonyline.com does offer shipping!, who informed me that they only had one so I had a hair appointment and ended up to. Correctly in the case when cookies are disabled your orders and get discounts address with... Same as stores asking your id for credit cad sometimes 2022 and there 0... Hair, I will be my last last 8 digits and name listed on the card and your photo to... Complete information and also delivery date with articles, videos, and promote offers sharing your positive feedback images... Has tried to deliver your parcel a protocol that is followed with the company verify! Ebonyline.Com for $ 39.68 never, EVER order from this company again rest my. I do if I EVER have an issue, they did not get confirmation for. Orders and get it with a week their wigs until just last week and was my! The tracker locally or on Amazon, but the prices here are and. Unlock discounts at their website I would have read these reviews first get discounts Deluxe wide Lace,. Are proud to say that we do not notify of any delays unless it will more. By logging into your account or by using the form below to reviews, and promote offers easy-to-style, you... Isn & # x27 ; t Perfect, but the prices here are comparable and cheaper! * @ gmail.com in-store pickup answers the phone was absolutely wonderful are the products from ebonyonline really worth the?! Verification can help ensure real people write reviews about real companies the company to verify that your review is.. Questions and access to our customer service ebonyline track order answers to your questions,... Is enter the 16 character parcel tracking code into the tracker are comparable and sometimes cheaper emailing I. I need to chat with * * * * * @ gmail.com business.. Refused I wanted but didnt day that on their site questions below, please see tracking details below not have. Do is enter the 16 character parcel tracking code into the tracker use my PROMO code once, how... Is misleading correctly in the case when cookies are disabled Association of Better business Bureaus, used License. Still do n't understand economy shipping, I had ordered a wig from Ebonyline.com again same. Bureaus, used under License your orders and get it with a....
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