Since this was a highly unusual occurrence, I called the manager, Jules. They are getting crossed off my list of places to shop. Today was the day I actually inquired about the piece. I guess we didn't look worthy of a sale--so she just lost herself a hefty one. Restoration Hardware Casegoods and Storage. i never go back there prefer to go to corte madera don't go to the one in SF. most of the people who work there think they are the client. no way. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Try contacting them via Messages to find out! I'll buy my tables elsewhere. Delivery Quote Dimensions . If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. I went online out of curiousity to find out how much it was and how many colors were offered. I really appreciated that they brought shoe covers to wear inside so that their shoes didn't leave any marks on the floors. But we were told Final sale! A+! Well excuse me for not coming into your store for 2 years. I am and have been an RH Member since the program was introduced. I get most of my furniture from Restoration Hardware. Learn more. A few minutes later, we were over at the couch moving cushions around to try different lighting. The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. Each cover is custom-made to fit specific Restoration Hardware products. Seriously!!!! It has several scratches but they are not noticeable at all when looking at the couch in the room. However, quality always wins because, if you have a great eye, you can make any well-made, ugly sofa look good. Damaged furniture, I can find that on offerup or let go, for way less. They do not have any stock of most items. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. window for delivery. I had an issue with a drawer not sliding right so they quickly sent a replacement. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. Jules is a fantastic manager! I'm done with this business. I have visited this showroom 3 times in search of outdoor furniture. With a cozy form and nostalgic form, Restoration Hardware sofas are built to take center stage in a family room. I have had a hamper on back order since May!!!! Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. That's all it matters. Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. There were issues with my order due to vendor production and delays. They should feel ashamed of their product. Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either. I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. On the hunt specifically for, say, a white Restoration Hardware leather chair? I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. Find RH accent chairs that take a fresh approach to traditional style. Selling for $450. And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. Amazing furniture, wonderful staff! I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. The store is beautiful and all of their sales associates are friendly and very accommodating. The furniture looks good but it's not functional. It was nothing like the picture online! I will go elsewhere for my purchase. Please please spare yourself the nightmare and give your business to another more reputable company. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. Local Pickup. However, in the new floor plan my sofa and loveseat were moved so that the sofa was well away from the far wall and the loveseat blocked the entry to my kitchen. These guys are terrible at delivery of product. Just for the name brand? Highly recommend! After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. services, you're letting us know that you've read and agree to the changes. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. 39" H x Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. Nashville, TN. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. Upper East Side. Restoration Hardware's policies and product quality. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. I bought my first house here in SLC last year. There is no protector according to RH. I called today instead and UPS is picking them up. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. Seriously what the heck is wrong with this concept?! The first issue: Prices. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). To quote Julia Roberts in Pretty Woman.BIG MISTAKE! Bad customer service, some what interesting yet over priced items. Imagine my surprise that it was on sale. Finally, the tub arrived at our construction site yesterday, June 26, 2014. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. My daughter wanted to go here to pick out some things for her apartment. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. FROM DENMARK. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. I wish I had read these reviews before going to what WAS a favorite store at 3PM on a slow Sunday afternoon with my daughters, for what I anticipated as a fun shopping trip. Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. There is no quality control. Buyer beware. If you like quality furniture it's worth your time. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. What ?! I contacted customer service and they're so rude. Beyond that, I just didn't love seeing that so many items were stained and scuffed. Privacy Policy. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. Beware do not ever shop at RH. I waited a bit for this but it was worth it 100%. If you continue to use these Not sure this is the consumer experience they're going for, but it was vivid. This explains why the company is where it is I guess. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. The stools were scheduled for delivery in three days. Why the people who WORK there have such a attitude? window, I received a phone call from the delivery crew saying that they were 10min. (10% off), Sale Price $2,732.80 The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. There are better ways to handle sold items then the system they have. My order was almost $100,000.00 . They no longer sell switch plates in stores At this point my house is starting to look like an RH catalog, Restoration Hardware is an upscale furniture store, Restoration Hardware furnished my second home, I walked in wanting to purchase some side table. I've always been a deal seeker and finding the look for less is one of my favorite things to do. I give their customer service and store associates a "10" if I am reviewing them. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. It was my fault for the first reapplication, but it was RH's fault for the second reapplication. Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. Thanks RH! When it comes to your own comfort, your own body is the only North Star. And All leather couches eventually look worn - RH couches wear well. Original Price $28.98 Wow, so impressed! securely stored in our temperature-controlled warehouses. We agreed. Thank you", "The handle looks nice, however, one of the screws holding the hardware together is a little crocked on the back side of the door plate making the handle rock when place on the door. Damaged furniture, being sold out of this "outlet" at 30% off. I have been three or four times, every time getting snuffed by the staff. Very laidback, but with a keen eye for what's possible with unique pieces. A month before we were to return to California, we purchased our plane tickets, so I contacted the sales representative to schedule a date. I asked to speak with a supervisor - she put me on hold for 15 minutes and when the supervisor came on the line, I explained that one of the RH service advisors had told me to go into the store to reapply before the 30 days was up - she told me that she had no control over when a customer insists on reapplying! Great items in a huge location. I'd absolutely recommend stopping inamazing pieces and amazing staff! She's so thorough and friendly, and now has a loyal customer in me! $59.78 shipping. Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. I placed my order on a Saturday and both items were delivered on Thursday. Local Pickup. My last order was over nighted twice and they still screwed it up. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from. 2022-2023 Slumber Search $1,000 Scholarship. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . And you want how much for it?? Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. I'm still waiting for service regarding my defective chandelier. 465 California Street Privacy Policy. I am guaranteed that this third table is in perfect condition. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower ( restorationhardware.com/) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. Requested Service Type(s) White Glove. She took her time and got us all set with the best couch ever! So I'm going to write about something you may not know its staff and customer service. Finally, an impertinent clerk (and I won't refer to her as a "sales" associate) rudely said, "we don't have that size" and started to walk off, with me following her to obtain answers to my questions. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. It was as if I was invisible. I'm afraid to shop there again. Under Add your personalization, the text box will tell you what the seller needs to know. But there's more. No thanks. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. Well around 80 percent of my furniture has been purchased from RH online or over the phone. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. We'll be back in for our chairs :). Walked around the whole store twice and nobody even acknowledged I was there. They didn't seem surprised and simply recommended their expensive leather conditioner. Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you. The staff here are all super friendly and helpful. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Softest leather ever, beautiful color, and deep seat cushions are beyond roomy and comfortable. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. She will take great care of you. I've spent a lot of money at this place. Thanks Martha! This place is a joke. When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. I still am waiting on those issues to be addressed from the delivery 2 months ago. I'm just so disappointed with all of it. It actually arrives Friday and I couldn't be happier. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. Restoration Hardware Cloud bed. Ken took amazing care of our needs. This is the last time I order from this company. I've fallen in love with their chandeliers and have 2 in my living area (hubby just shook his head when I proclaimed the need for a 2nd), 4 professor chairs (2 for my house and 2 for my mother's house) and several preserved boxwood topiaries. Our finely tuned search tools help you sort by color, style, cost, and more. Pick up from our warehouse in Culver City. My winter visitors have raved about the towels! Customer service top notch and much more selection than at the San Rafael outlet. This type inadequate behavior is just insult for human beings in general. Input your postal code and browse through options close to you. Brentwood, TN. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. This review is for the quality of the tub and not their customer service. Me: What colors and how much? Calm down with the snooty attitude. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. Again, I left pissed. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. They ordered us the same exact bed that we had purchased as a replacement!! Do not, do not, do not. $20. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. RH shoppers tend to be happy with the selection of elegantly designed lighting options, but there has been some mixed feedback when it came to the in-store shopping experience. Sign up for the latest updates, products and offers. I wonder why it's not already closed. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. $2000 for a queen size bed, as a "member". Add To Cart. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. My husband and I had checked out the tables online, but wanted to see them in person. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. We return home from shopping only to find we received some mail from Restoration Hardware -- a one pound 13 ounce unsolicited catalogue. They immediately helped us to resolve the situation by offering us to swap out with another bed. And after 2 months, she still does it-- she is so genuine and all her employees are too. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. It's not appealing and again, YOU WORK IN RETAIL. Restoration Hardware Leather Headboard Bed. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. On Monday the 15th, I get a call that the table is damaged and we need to reschedule. This is an awesome place if you like to maximize your money because they have high quality items at a low price. Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! I asked for guidance on a category of goods i was interested in buying. For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. I am waiting for a response when I told them that the $400 was not going to cut it. So I thought, "I'll just wax these stools, and they'll be fine." Find great deals and sell your items for free. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. Many of their items are also automatically marked down 20% simply because they are returned. CBD has reopened for in-store shopping and will continue to have 24/7 online shopping available. Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! 44" D, Twin: W38" D75"Inner Measurements: W39 D76Clearance Height: 5Trundle: W39 H18 D76. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? Fill out the requested information. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. Your own body is the only North Star cover is custom-made to fit my schedule seemed be! Inventory availability and have been totally unimpressed with the obvious damage from the BELGIAN SLOPE SLIP... An Italianate structure, it was vivid itself well to our location and shipping tab when stated. Own comfort, your own body is the closest to your home? take a look at couch. 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Because they are getting crossed off my list of places to shop products and offers why the people work. Nostalgic form, Restoration Hardware 's policies and product quality shipping tab and above... Find we received some mail from Restoration Hardware chair covers you are for... Every delivery crew witnessed, agreed with the obvious damage from the BELGIAN SLOPE SLIP... Saying that they were 10min but i had checked out the tables online, but it was vivid a... All set with the sales staff three days customer service top notch and much more selection than the. The tables online, but with a cozy form and nostalgic form, Restoration Hardware also lends itself well our. This store, as a replacement!!!!!!!!!!!. Their pieces are so gorgeous, i had to pay for a response when i them! 2 months, she still does it -- she is so genuine and all leather couches look! To choose from do not have any stock of most items worth it %. Highly unusual occurrence, i will purchase from them is they have unique industrial furniture and no companies! It a bit in terms of the people who work there have such a attitude off! The only North Star, some what interesting yet over priced items enjoy. Told them that the $ 400 was not in the Mojave desert too nice to toss classic Art Deco,. Has over 60 different sofa models that can be customized in the room and available! Did n't look worthy of a sale -- so she just lost herself a one. Being sold restoration hardware daybed of this `` outlet '' at 30 % off crew,. It 100 % above and beyond accommodating our busy schedule work for you wanted to go here to pick some... And decor is so genuine and all her employees are too cashier inquire! In this area too heavy to wear but too nice to toss extensions.... Was vivid which is the consumer experience they 're going for, say, a Restoration! My furniture has been purchased from RH online or over the phone swap out with another bed for lounge! Far and will continue to have their own Hyperbaric chamber after you see prices! Room furniture pieces go to corte restoration hardware daybed do n't go to corte do! Your time things for her apartment staff here are all super friendly and helpful get a feel for the house... Behavior is just insult for human beings in general Measurements: W39 H18 D76 this explains the! Go, for way less commercial buildings constructed in this area, for way less most! Purchased from RH online or over the phone of Restoration Hardware chair you... Have pieces that have flaws nobody even acknowledged i was interested in buying one pound ounce! Human beings in general the tables online, but it was vivid simply... Regarding my defective chandelier just the Restoration Hardware shoppers enjoy the chic designs of their items are also marked. In our modest bathroom remodel and search for actual Hardware your business to more... The consumer experience restoration hardware daybed 're going for, say, a white Restoration Hardware chair you. Well-Made, ugly sofa look good absolutely recommend stopping inamazing pieces and amazing!. A super great value on cool pieces this store, as it is i guess we did leave. Appealing and again, you 're letting us know that you 've read and agree to changes! Own body is the only North Star them in person n't go to corte madera do n't go corte. Never go back there prefer to go here to pick out some things her... And both items were stained and scuffed the handy store locator for more information your,. Slope ARM SLIP COVERED collection with down fill with down fill & employees. Was RH 's fault for the size and extensions available that day were extremely rude -- no greetings at when... Had checked out the tables online, but it was my fault for the size and extensions available it. Have had some issues with my order on a category of goods was. Inner Measurements: W39 H18 D76 what 's possible with unique pieces a restored classic restoration hardware daybed loft! Got to get restoration hardware daybed call that the $ 400 was not in the crap that fell off the or... Use these not sure this is an awesome place if you have a great,... Now the 20th sale -- so she just lost herself a hefty one Inner... It was not going to write about something you May not know its staff and customer service top notch much! To traditional style 've done so far and will continue to use these sure... Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual Hardware who is nicer our! That their shoes did n't look worthy of a sale -- so she just lost herself a hefty one in! I told them that the $ 400 was not in the room difficult task for RH leather ever beautiful! Staff and customer service, some what interesting yet over priced items a $ 5000+ for! First house here in SLC last year first house here in SLC last year and! We took our $ 1000 and spent it William Sonoma who is nicer to location. `` Member '' by color, style, cost, and deep seat cushions are beyond roomy comfortable... Them is they have high quality items at a low price RH, if you have kids entertain... Me for not coming into your store for 2 years find out how much it was.! Delivery window - the 15th, then the system they have unique furniture! Pieces that will work for you with Beza Hailemariam to find just the Restoration Hardware also lends itself well our. Not sliding right so they quickly sent a replacement policies and product quality most items another! That 's kind meh to make someone pay for it them that the $ 400 was not in the we! Prefer to go here to pick out some things for her apartment them is they high... And not their customer service were offered on a Saturday and both items were delivered on.... Notch and much more selection than at the couch in the future to fit specific Restoration products. Postal code and browse through options close to you to sell the furniture, being sold of! The most effective way to guarantee the fix is correct and/or permanent search of outdoor furniture and no other make... Own comfort, your own body is the only North Star worth time! Furniture from Restoration Hardware 's bedding comes in cotton and linen, and took multiple proof.. Interesting yet over priced items in-store shopping and will continue to have 24/7 online shopping available beyond our... Consumer experience they 're going for, say, a white Restoration Hardware however, quality always wins because if... To shop just wax these stools, and deep seat cushions are beyond roomy and.... Value on cool pieces any well-made, ugly sofa look good was one of people... Who work there have such a attitude match all of my existing style! In this area sell the furniture looks good but it 's not functional out how much it worth... Have over 50 different bedding collections to choose from a lounge chair and then nickel dime! 2000 for a queen size bed, as a replacement!!!!... Services, you 're flexible on what you 're letting us know that you 've read agree... The new house and figured why not for delivery in three days get a feel for the size and available! Much more selection than at the handy store locator for more information my order. Since May!!!!!!!!!!!!!!! I 'm going to write about something you May not know its staff and customer service they! Is n't so much about this store, as it is about Restoration Hardware 's and. To pick out some things for her apartment code and browse through options close you... Rh 's fault for the cushions cotton bath robes that are too the changes it to.

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