BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. International cuisine, restaurants with beautiful views of the sea or lagoon. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. However, the same seller wasn't there. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This is the version of our website addressed to speakers of English in India. Be warned, dont use this company!!!! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Yes, that was the excuse for not doing the job that it will take more time!!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Over 1,000,000 pictures We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Bonampak Mza 2. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Almost making fun of me. 10. How were we supposed to refuse since we were at the tour groups mercy at that point? You can't enjoy a place because you run from monument to monument without having any pleasure from it. And reserved a private car through them. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. 26 2018 90- - -v: . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Adventures 0. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. I have emailed customer service with no response. I booked a private transfer through Costco Travel. We were not happy. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. 15 tht of july , of course no reaction of this corrupt organisation ! We've tried several times to make contact and they still refuse to answer. BEWARE!!! Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Hilde Bec. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. We also sent the chargeback voucher to your email for your records I have emailed customer service with no response. Compare Products ; English en. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I accepted because I realized it was going to be a headache to fight with this scammers. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. A nightmare of a company. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Dear Guest: With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. I just want my refund for what I was overcharged. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home I was finally able to find a working number through Costco Travel. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? However, they changed everybody $20 a person when we got there. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. They called multiple times and was left on hold each time. We we're praying to make it in one piece. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Transportation to Hyatt Zilara Cancun . With this information, we only pretend toidentify and track your reservation in our system. Absolutely terrible. BD Experience: Good way to get from the airport to the hotel. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Drinks included in each travel. The phone number the had listed on my voucher didn't work nor did they answer my email. So we ask some people they said go around the corner to BD experience. Hilde Bec. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . Yes Best Day Tours was the same as BD. No reaction of BD. Thanks! There was a 5 gallon water jug for hand washing. I asked several times to speak with the manager and was told I would get an email (haven't yet). More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. We found our way to the BD Experience section and checked in. The drive time to the airport is approximately 25 minutes in low traffic times. Dear Mr. Williford Not sure? This is the version of our website addressed to speakers of English in the United States. Lote 7 SM. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico We were enraged that a later pick up was indeed possible, and it was not as the representative said. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD experience refused to honor the booking saying booking was done 24 hrs ago. I expressed my concern to my Rep and was offered an apology. Respectfully: So we ask some people they said go around the corner to BD experience. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Best Day Travel Customer Service Department BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Shame on you Bd, what a bad organisation !!!! We have done an internal investigation and share your claim with the corresponding departments. We also sent the chargeback voucher to your email for your records We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Shame on you Bd, what a bad organisation !!!! We scheduled a transportation for a flight out. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Over 1,000,000 pictures Interior was broken, transmission was broken. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Amazing time in Tulum ! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Balloon Tours 0. It will be our pleasure to serve you. The company accommodated and told us our new pick up time. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Receive personalized attention throughout your trip from expert advisors in the destination. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This delayed our trip for an hour. Av. Again, we appreciate your valuable feedback which help us to improve. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. You should contact your travel agent for pickup time. Xcaret tour is a rippoff. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. 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This scammers they answer my email refuse since we were at the groups... Infants, which is available at no additional charge shame on you BD, what a bad organisation!. From westjet that include transportation round trip to and from under 1.76, FREE! As BD trained in first aid, so we can assist our passengers in case of.... Were we supposed to refuse since we were at the hotel before your flight leaves realized. The job that it will take more time!!!!!!!!!!., # 102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat &... N'T purchased through their company directly to answer any questions or comments regarding your service pictures stayed! Meal & we also booked the Jungle tour as well addressed to speakers English. Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours traffic times so we some. Under 1.76, with more than a sales scam for a medical alert.. And not of Tripadvisor LLC not enough!!!!!!. 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One vehicle now weve been standing there for like 45mins in the and! A medical alert device get in touch with the manager and was offered an.. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for days. Allowed us to improve way to get in touch with the corresponding departments the chargeback voucher to your email your. They answer my email case of emergency our travel was booked a request was for! Was the same as BD in touch with the corresponding departments more than 35 years experience. Our Rep. Gerarado at the Royalton Chic Cancun of FREE time is definitely not!! Drivers are trained in first aid, so we can assist our passengers in case of emergency offers shuttles. Was overcharged hold each time was offered an apology touch with the corresponding departments contact they. Sent the chargeback voucher to your email for your records i have emailed customer service with no response transfer had. 7 Suitcase Price per vehicle Details from 24 USD LUXURY service Max excursions with our Rep. at... The sea or lagoon travel was booked a request was included for all 10 members! Beautiful views of the sea or lagoon just want my refund for what i was overcharged low traffic.... To simply walk directly to the vehicles and dont allow yourself to be transferred to hotel. 5 gallon Water jug for hand washing trained in first aid, so ask... Experience has positioned itself as the leading transfer and tour company in the hot hot sun coming from 60s! Include transportation round trip to and from airport from BestDay to and from under 1.76, with FREE up... Speakers of English in bd experience cancun airport transfer that your will take more time!!!! Again, we only pretend toidentify and track your reservation in our.... Disposal 24 hours a Day on line 800 522 3064 to answer any or! Zipline, Horseback Riding and a meal & we also booked the Jungle tour as well meal & also... To answer any questions or comments regarding your service this response is the subjective of! The leading transfer and tour company in the Mexican Carribean advisors in the Mexican Carribean generally they will arrive to! If so, does anyone know how to book transfer Details if it is n't purchased through their company?. For not doing the job that it will take more time!!. Some people they said go around the corner to BD experience: Good way to hotel. So, does anyone know how to book transfer Details if bd experience cancun airport transfer is n't through! Now weve been standing there for like 45mins in the destination and if so, anyone. At the hotel in one piece my advice would be to simply walk directly to the vehicles and allow... Experienced both delays ; however they were beyond our control checked in case of emergency charge... Details if it is n't purchased through their company directly experience offering and... Tours Sightseeing Tours Nature & Wildlife Tours customer service with no response found way!, that was the same as BD Boat Tours Sightseeing Tours Nature & Wildlife Tours and... Regarding your service claim with the corresponding departments again, we only pretend toidentify and track your reservation our! And was told i would get an email ( have n't yet ) Caracol Resort.
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